FAQ

1. What does Runemini do?

We are a world leading seller group of in-game currency for Runescape online games. We are devoted to serve the need of the RS player and enhance the online gaming experience.

2. What is Runemini all about?

Our ultimate objective is to benefit our fellow on line game enthusiasts by being Efficient in transaction, Lucid and user friendly, Reliable, Interactive, Outclassing the rest and a Nexus to the future of gaming.

3. Why does the price of currency changes all the time?

Just like any business, virtual business is also subjected to forces of demand and supply in the market. We have to make price adjustments in order to stay competitive and most importantly, we always aim to make our pricing affordable and attractive to all our valued customers like you.

4.What should I do if the Livechat is not available?

Much as we set the highest priority for all our valued customers, instances where internet connections are temporally down or our systems might be facing some technical faults and disturbances are inevitable. In event of such situation, please do contact us via email and we will revert back to you shortly.

5.Live Help is on, but no one seems to be answering.

Under such situation, we urge you to hold your cool and be a little more patient with us. Our customer service representative may be temporally away from their work station or either that, we may be experiencing high traffic volume on our live help system. After all, you are served by a human being behind a computer. However, you can contact us via email and we will revert back to you shortly.

6.How do I place an order?

We have derived 5 easy steps to facilitate your transaction.

(1) Click and select your desired game from our Main Menu.

(2) Select your desired game server.

(3) Once you decided your amount of purchase, click on the "check out" button. You will then be redirected to an "Check Out" page where you enter your game Character name. Having done so, you will then be directed to a "Payment" page where you can log on to Paypal account to make your payment.

(4) Please include your confirmed shipping address in your Paypal purchase payment by simply selecting the default "Ship to" option. Please note that your order will be processed quickly with a confirmed shipping address.

(5) Finally, click "Pay" button to proceed with the payment procedure.

7. How can I track my order status?

You can track your order status by simply logging on to our website to check with our customer representatives. And for powerleveling order, you can check on 'pl report' page of our website.

8. What happens if I entered a wrong Character name or selected the Wrong server?

Under such instances, there is no call for Panic. Simply log on to our website and contact any of our customer representatives In order to expedite the process, please furnish us with your actual desired Character name, Server name and followed by your Paypal address. We will then rectify the error and will execute delivery according to the new information provided by you.

9.How long do I have to wait for your delivery?

Delivery usually occurs within the first hour after payment has been received. We are trying our best to send the RS gold to you as soon as possible.

10. Why does my order require telephone verification?

The reasons you may want to know as follows:

1) There may be something wrong with your order. For example, you purchase gold on wrong Server or you input a wrong character.

2) For fast delivery, we may need you to be online in different time to trade currency with us. If it happens that you were not online, we may choose to call you or make a fax to you.

3) For large orders, we may take our clients benefit into account, such as prevent your credit card from being fraud or stop some strangers to hack your order without your permission.

4) To improve our service, we aspire after your advice and suggestion on our service by call our clients.